Students

IT Services provides a wide range of computing and technology services and resources for enrolled UA-PTC students.

IT TOOLS FOR STUDENTS

Services and Support

As a student, you have a lot on your mind and we don't want tech-related questions or stressing out over tech support to be one of them. At the link below, we have put together a technology and support web page that features helpful technology tips, important computing and technology information, and answers to commonly asked questions we receive from students.

• Technology and Support for Students

Campus Portal

• Campus Portal Access - The Campus Portal provides access to grades, finances, online student forms, student news and more.
• Password Reset - Reset form assists with retrieving your UA-PTC ID (username used in student e-mail) and changing your UA-PTC password.
• Campus Portal Support - Access to support information.

Campus E-mail

All UA-PTC students receive an official UA - Pulaski Tech e-mail address. You are required to use your UA-PTC e-mail address for all communications with the college and your instructors. It's important to check your UA-PTC e-mail to stay informed about your classes, registration, financial aid, campus events, and much more. Multi-Factor Authentication (MFA) must be enabled on your device for accessing UA-PTC e-mail. New user? Please allow 24 hours before accessing your student e-mail.

• Campus E-mail Access - Direct access to campus e-mail.
• Password Reset - Reset form assists with retrieving your UA-PTC ID and changing your UA-PTC password.

Adding Campus E-mail to your Mobile Device

• Setting up UA-PTC E-mail on Apple
• Setting up UA-PTC E-mail on Android

Blackboard

• Blackboard Access - Direct access to Blackboard. Blackboard is the platform used for all online classes.
• Blackboard LibGuide for Students - Blackboard tutorial information.
• Submit a ticket - IT Services ticket submission for Blackboard support.
  *Please note: If you are able to log into the Campus Portal, but are unable to log into Blackboard, try using the Blackboard link in the portal's "Quick Links" section (If on mobile, click the black circle with the arrow in the lower left hand corner and then click "Quick Links" to reveal this link.). If the Blackboard quick link does not work, please submit a ticket. For assistance with submitting a ticket, an instructional video is available.

Connecting to the UA-PTC Wireless Network

UA-PTC has wireless connectivity throughout each location. When connecting to the wireless network, select PTC and enter your UA-PTC username and password.

If you need assistance connecting to the wireless network, visit uaptc.edu/wireless.

Open Computer Labs

For enrolled students, the following locations below provide open computer labs. Computers in the open labs contain Microsoft based software. Students can access the internet, campus e-mail, portal, OneDrive, Blackboard, JAWS (screen reader) and MyLabs Plus.

• Learning Assistance Center - Campus Center, Room 308 at the Main Campus and Room 222 at Little Rock-South.
• Library - Both libraries at the Main Campus and Little Rock-South.
• Collaboration Center - Center for Humanities and Arts (CHARTS), Room 305.

Virtual Desktop Infrastructure (VDI)

VDI is set up on all classroom computers and computer labs at the Main Campus and at Little Rock-South. Below are visual instructions in English and Spanish for using and logging out of VDI.

• VDI Instructions (English)
• VDI Instructions (Spanish)

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DOWNLOADS

Microsoft Teams

• Microsoft Teams - Direct access to the web version.
• Download Microsoft Teams - Download Microsoft Teams on any device.
• Microsoft Teams Training Resources - Training resources for chats, calls, meetings, posting messages and more!

Microsoft OneDrive (file storage)

• OneDrive Access - 1TB of space for files that can be accessed from any computer or mobile device.
• OneDrive 101 - Two page step-by-step handout for using OneDrive.

Adobe Reader

• Adobe Reader - Free tool used to view PDF files.

UA-PTC Mobile App

• Mobile App FAQ - Frequently asked questions about UA-PTC's mobile app.
• App Download - Free download direct from the Apple Store.
• App Download - Free download direct from Google Play.

NVDA (NonVisual Desktop Access)

• NVDA Download - NVDA is a free Windows-only screen reading software for blind and vision impaired users. NVDA can read text from most applications.

Login Required Downloads

• Microsoft Office Suite - Access to the following programs: Word, Excel, PowerPoint, OneNote, and Outlook for PC and Mac. To get started, log into Office 365 with your @students.uaptc.edu or @uaptc.edu e-mail and password, and then click Install Office. For instructions, see the following: Windows | Mac
• Lockdown Browser (DOWNLOAD FOR PERSONAL COMPUTERS) - This application locks down your browser. Users are unable to print, copy, go to another URL, or access other applications, or visit other websites.
  

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