Frequently Asked Questions

1. What is the UA-PTC app?

The UA-PTC app is a smart device application that provides quick and easy access to campus resources, news, events, and more.

2. How much does the UA-PTC app cost?

Free!

3. Where can I get the UA-PTC app?

The UA-PTC app is available for free in both the Google Play and Apple stores. Direct links are available at the following:

• Apple Store
• Google Play

4. What devices are supported by the UA-PTC app?

The UA-PTC mobile supports devices that run on these operating systems:

• Apple devices running iOS 11.0 or later
• Android devices running version 4.0.3 or later

5. I'm currently using the Blackboard app on my device. Do I still need the Blackboard app since Blackboard is included via the UA-PTC app?

Direct access to Blackboard is available in the UA-PTC app. Students have shared that usability is easier from the UA-PTC app compared to using the Blackboard app. However, it is the users choice if they choose to keep or delete the Blackboard app. Please note: Completing tasks in Blackboard on a tablet or mobile device is not recommended.

6. What does it mean when "An update is available for this screen" notification appears?

This notification will appear when the screen you are visiting has been updated with new content. When you select the notification, the notification goes away and the updated screen appears.

7. What are push notifications/messages?

Push notifications are messages sent by UA-PTC to your device. UA-PTC sends messages about campus news and events. If you choose not to receive push notifications, messages will automatically be sent to your messages inbox folder in the app. The next time you access the app, you'll see an unread message notification. UA-PTC also offers the option to subscribe and unsubscribe to individual channels for those that would like to receive news related to a department, events at charts, and more. To subscribe or unsubscribe to a channel, see the Opt-in channels link in the messages inbox folder located at the top right of the screen.

8. Are you going to add more features in the future?

Yes! More features are being added to the application on a regular basis to bring you the best app experience.

9. My phone is taking a long time to load the information in the app. How do I speed it up?

Try clearing the cache in your device. This function may be located under your devices settings. Another option is to close out completely of the app and restart it.

10. Where do I send suggestions for feedback, report an issue, or if I encounter any accessibility barriers with the UA-PTC app?

We love hearing feedback and suggestions! If you would like to send feedback, report any functionality issues or if you are experiencing any accessibility issues, please complete our feedback form on this page. You can also send feedback in two places on the app, under the hamburger (navigation) menu located at the top right hand side of the app screen and on the About UA-PTC screen under resources. All submissions will receive a response.