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Help and Support

Sunday, September 19, 2021

Help and Support

The following information features helpful technology tips, important computing and technology information, and answers to commonly asked questions we receive from students. For tech issues not mentioned on this page, please don't hesitate to contact the help desk at the bottom of this page.

Topics:

1. Know your UA-PTC ID and password

A UA-PTC ID and password is necessary to access the Campus Portal, Blackboard, e-mail, and most online UA-PTC services. Your UA-PTC ID and password provide access to your grades, finances, and other personal information, so you should never share your password.

2. Campus E-mail

All UA-PTC students receive an official UA - Pulaski Tech e-mail address. You are required to use your UA-PTC e-mail address for all communications with the college and your instructors. It's important to check your UA-PTC e-mail to stay informed about your classes, registration, financial aid, campus events, and much more. New user? Please allow 24 hours before accessing your student e-mail.

3. Forgot UA-PTC ID or password

If you forgot your UA-PTC ID/password or you would like to change your password, visit uaptc.edu/reset.

4. Unable to access the Campus Portal

If you are unable to access the Campus Portal, we have provided a few recommendations and contact information for support at the following: uaptc.edu/portal-help.

5. Financial Aid Portal

New users can create an account or reset their password for the Financial Aid Portal by visiting the following: uaptc.edu/finaidportal. If you are unable to access the Financial Aid Portal, contact [email protected].

6. Blackboard Support

  • If you are needing Blackboard support or need to submit a Blackboard ticket, visit uaptc.edu/bbhelp.

  • If you are able to log into the Campus Portal, but are unable to log into Blackboard, try using the Blackboard link in the portal's "Quick Links" section (If on mobile, click the black circle with the arrow in the lower left hand corner and then click "Quick Links" to reveal this link.). If the Blackboard quick link does not work, please submit a ticket.

7. When I view web pages, why am I seeing old content?

Most likely, the web page you are viewing is cached. The cache and cookies should be cleared regularly for several reasons. Depending on your settings, the cache can grow quite big, use a lot of disk space on your computer and cause slow web browsing. The cache can also cause issues when viewing new versions of previously visited web pages. Deleting the cache and cookies data regularly helps to troubleshoot, helps to increase the loading time of web pages, loads new versions of web pages and increases the performance of your computer. For step-by-step instructions for clearing out your browsers cache and cookies, visit uaptc.edu/clear-cache.

8. Set up Campus E-mail on your Mobile Device

9. Connecting to the UA-PTC Wireless Network

UA-PTC has wireless connectivity throughout each location. When connecting to the wireless network, select PTC and enter your UA-PTC username and password. For guest, select PTC_Guest.

If you need assistance connecting to the wireless network, visit uaptc.edu/wireless.

10. UA-PTC Mobile App

The UA-PTC mobile app is a free app that provides quick access to every day resources. The UA-PTC app is available in the Apple and Google Play stores. For additional information, visit uaptc.edu/app.

11. Accessibility

If you would like to change your browsers text size, view pages on the UA-PTC website in a particular accessibility format (examples: an electronic braille, mp3 audio for listening, and a beeline reader), or looking for a screen reader to use on campus, visit uaptc.edu/web-mobile-accessibility for in-depth instructions.

12. Emergency Alert

UA-PTC has partnered with Rave Wireless to provide an emergency alert system capable of delivering messages to your campus and personal e-mail addresses as well as your cell phone. To register, visit uaptc.edu/rave.

13. Open Computer Labs

For enrolled students, the following locations below provide open computer labs. Computers in the open labs contain Microsoft based software. Students can access the internet, campus e-mail, portal, OneDrive, Blackboard, JAWS (screen reader) and MyLabs Plus.

14. Laptops

Laptops are available to enrolled students through the campus library. To checkout a laptop, students must have a referral from a faculty member or an academic advisor. Faculty and academic advisors can send an e-mail or call the library on the students behalf.

15. FREE Resources

As an enrolled student, you have access to the following free resources:

Microsoft Office Suite (must be logged into the Campus Portal to download) - Access to the following programs: Word, Excel, PowerPoint, OneNote, and Outlook for PC and Mac.

OneDrive (file storage) - Don't wait for your computer to crash to wipe out that 10-page research paper. Similar to Google Drive with 1TB of space, you can back up and share your important documents. Files housed on OneDrive can be accessed from any computer or mobile device. For assistance with using OneDrive, view our step-by-step tutorial at the following: OneDrive 101.


Contact IT Services

University of Arkansas - Pulaski Technical College
Information Technology Services
A Building, Room 111
3000 West Scenic Drive
North Little Rock, AR 72118

Hours: 8:30 a.m. - 4:30 p.m. (Monday - Friday)

Submit an IT Ticket: SchoolDude

IT Admin Assistant: (501) 812-2799

Help Desk: (501) 812-2780 (IT Services recommends for the best results that individuals are in the presence of the device/application assistance is needed with prior to calling.)

Campus Portal Support: uaptc.edu/portal-help

Workday Support: uaptc.edu/workday

Blackboard Support: [email protected]

Contact Information Technology Services