Help and Support

The following information below are answers to questions asked by students at the help desk. Please visit this page frequently as new questions and updated solutions are always being added. If you are experiencing an IT issue not mentioned on this page, please don't hesitate to contact the IT Services Help Desk Monday through Friday from 8:30 a.m. until 4:30 p.m. at (501) 812-2780 or visit the help desk in-person at the Main Campus (A Building, Room 111).

Topics:

• Know your UA-PTC ID and password!
• How do I access my UA-PTC E-mail?
• Are you looking for an e-mail that never made it to your inbox? Or a DocuSign e-mail?
• Help! I forgot my UA-PTC ID and password. Where do I go to reset it?
• Help! I can't access the Campus Portal.
• How do I submit an IT Services ticket?
• How do I access the UA-PTC Financial Aid Portal? Who do I contact for support?
• Help! I'm having trouble with Blackboard.
• What type of technology is recommended for using Blackboard?
• Help! I'm in a open lab/classroom and I don't know how to log into the computer?
• Where do I go to take a quiz/test with a lockdown browser or receive lockdown browser support?
• When I view web pages, why am I seeing old content?
• Set up Campus E-mail on your Mobile Device
• Connecting to the UA-PTC Wireless Network
• What is the UA-PTC Mobile App? How do I get it?
• How do I make the text larger on my screen? What accessibility resources are available?
• How do I sign up to receive emergency alerts from UA-PTC?
• Where are the open computer labs located on campus?
• Can I check laptops out?
• FREE Resources

1. Know your UA-PTC ID and password!

A UA-PTC ID and password is necessary to access the Campus Portal, Blackboard, e-mail, and most online UA-PTC services. Your UA-PTC ID and password provide access to your grades, finances, and other personal information, so you should never share your password.

2. How do I access my UA-PTC E-mail?

All UA-PTC students receive an official UA - Pulaski Tech e-mail address. You are required to use your UA-PTC e-mail address for all communications with the college and your instructors. It's important to check your UA-PTC e-mail to stay informed about your classes, registration, financial aid, campus events, and much more. Multi-Factor Authentication (MFA) must be enabled on your device for accessing UA-PTC e-mail. New user? Please allow 24 hours before accessing your student e-mail. 

• Campus E-mail Access - Direct access to campus e-mail.
• Multi-Factor Authentication - Setup instructions for MFA.

3. Are you looking for an e-mail that never made it to your inbox? Or a DocuSign e-mail?

For security purposes, it's possible your e-mail was put in quarantine. To locate and release quarantined e-mails, please review the following: Locate Quarantined E-mail with Microsoft 365 Defender

4. Help! I forgot my UA-PTC ID and password. Where do I go to reset it?

If you forgot your UA-PTC ID/password, new user accessing the Campus Portal/E-mail or you would like to change your password, visit uaptc.edu/reset. Prior to resetting your password, please read the following: uaptc.edu/portal-help.

5. Help! I can't access the Campus Portal.

If you are unable to access the Campus Portal, we have provided a few recommendations and contact information for support at the following: uaptc.edu/portal-help.

6. How do I submit an IT Services ticket?

If you are needing IT assistance, a ticket is required. Tickets can be submitted at uaptc.edu/it-services-ticket. For instructions, a step by step tutorial video is available at the following: IT Services Ticketing System Instructional Video.

7. How do I access the UA-PTC Financial Aid Portal? Who do I contact for support?

New users can create an account or reset their password for the Financial Aid Portal by visiting the following: uaptc.edu/finaidportal. If you are unable to access the Financial Aid Portal, contact [email protected].

8. Help! I'm having trouble with Blackboard.

• If you are needing Blackboard support, please submit a ticket at uaptc.edu/it-services-ticket.

• If you are able to log into the Campus Portal, but are unable to log into Blackboard, try using the Blackboard link in the portal's "Quick Links" section (If on mobile, click the black circle with the arrow in the lower left hand corner and then click "Quick Links" to reveal this link.). If the Blackboard quick link does not work, please proceed with submitting a ticket.

9. What type of technology is recommended for using Blackboard?

Most Windows, Macs, and laptop computers work well in Blackboard. However, not all systems will be able to run Blackboard. If your computer does not have the proper hardware or software, Blackboard may run slowly, lack tool functionality or not work at all. IT Services has published an easy to understand resource page at, uaptc.edu/bbtech that provides what hardware and software is recommended for the best online experience while taking courses online. Also, Multi-Factor Authentication (MFA) must be enabled on your device for accessing Blackboard.

10. Help! I'm in a open lab/classroom and I don't know how to log into the computer?

Virtual Desktop Infrastructure (VDI) is set up on all classroom computers and computer labs at the Main Campus and at Little Rock-South. Below are visual instructions in English and Spanish for using and logging out of VDI.

• VDI Instructions (English)
• VDI Instructions (Spanish)

11. Where do I go to take a quiz/test with a lockdown browser or receive lockdown browser support?

Students can visit the Learning Assistance Center Computer Lab in the Campus Center Building, Room 308 at the Main Campus and Room 222 at Little Rock-South to access the lockdown browser. If the lockdown browser is installed on your UA-PTC device/checked out from the Library and you are experiencing technical difficulties, please visit the help desk in person and ask for a computer technician.

12. When I view web pages, why am I seeing old content?

Most likely, the web page you are viewing is cached. The cache and cookies should be cleared regularly for several reasons. Depending on your settings, the cache can grow quite big, use a lot of disk space on your computer and cause slow web browsing. The cache can also cause issues when viewing new versions of previously visited web pages. Deleting the cache and cookies data regularly helps to troubleshoot, helps to increase the loading time of web pages, loads new versions of web pages and increases the performance of your computer. For step-by-step instructions for clearing out your browsers cache and cookies, visit uaptc.edu/clear-cache.

13. Set up Campus E-mail on your Mobile Device

• Setting up UA-PTC E-mail on Apple Visual Tutorial
• Setting up UA-PTC E-mail on Android Visual Tutorial

14. Connecting to the UA-PTC Wireless Network

UA-PTC has wireless connectivity throughout each location. When connecting to the wireless network, select UAPTC and enter your UA-PTC username and password. For guest, select UAPTC_Guest.

If you need assistance connecting to the wireless network, visit uaptc.edu/wireless.

15. What is the UA-PTC Mobile App? How do I get it?

The UA-PTC mobile app is a free app that provides quick access to every day resources. The UA-PTC app is available in the Apple and Google Play stores. For additional information, visit uaptc.edu/app.

16. How do I make the text larger on my screen? What accessibility resources are available?

If you would like to change your browsers text size, view pages on the UA-PTC website in a particular accessibility format (examples: an electronic braille, mp3 audio for listening, and a beeline reader), or looking for a screen reader to use on campus, visit uaptc.edu/web-mobile-accessibility for in-depth instructions.

17. How do I sign up to receive emergency alerts from UA-PTC?

UA-PTC has partnered with Rave Wireless to provide an emergency alert system capable of delivering messages to your campus and personal e-mail addresses as well as your cell phone. To register, visit uaptc.edu/rave.

18. Where are the open computer labs located on campus?

For enrolled students, the following locations below provide open computer labs. Computers in the open labs contain Microsoft based software. Students can access the internet, campus e-mail, portal, OneDrive, Blackboard, JAWS (screen reader) and MyLabs Plus.

• Learning Assistance Center - Campus Center, Room 308 at the Main Campus and Room 222 at Little Rock-South.
• Library - Both libraries at the Main Campus and Little Rock-South.
• Collaboration Center - Center for Humanities and Arts (CHARTS), Room 305.

19. Can I check laptops out?

Laptops are available to enrolled students through the campus library. To checkout a laptop, student's must have a referral from a faculty member or an academic advisor. Faculty and academic advisors can send an e-mail or call the library on the students behalf.

20. FREE Resources

Internet Connection Test - Test the speed and performance of your internet connection.

As an enrolled UA-PTC student and employee, you have access to the following FREE resources:

Microsoft Office Suite - Access to the following programs: Word, Excel, PowerPoint, OneNote, and Outlook for PC and Mac. To get started, log into Office 365 with your @students.uaptc.edu or @uaptc.edu e-mail and password, and then click Install Office. For instructions, see the following: Windows | Mac

OneDrive (file storage) - Don't wait for your computer to crash to wipe out that 10-page research paper. Similar to Google Drive with 1TB of space, you can back up and share your important documents. Files housed on OneDrive can be accessed from any computer or mobile device. For assistance with using OneDrive, view our step-by-step tutorial at the following: OneDrive 101.

Microsoft Teams Download - Microsoft Teams is the hub for team collaboration in Office 365 that integrates the people, content, and tools your team needs to be more engaged and effective.

NVDA (NonVisual Desktop Access) - NVDA is a free Windows-only screen reading software for blind and vision impaired users. NVDA can read text from most applications.

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