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IT Announcements and Outages

Saturday, June 25, 2022

IT Announcements and Outages

CURRENT STATUS

IT operations currently running smoothly.

LIVE SYSTEM STATUS


ANNOUNCEMENTS

June 10: IT Services discovered at 7 a.m. access to degree plans, academic catalog, policies, handbooks, and majority of the files housed on the college website were unavailable. Including the digital signage (TV screens at Main and Little Rock-South) appearing down. These files are hosted on our media server which went down during the night of June 9 at some point. IT Services has reached out to our hosting provider, Lapero. While this is outside of IT Services control, we are staying in close contact with Lapero. (resolved)

June 6: Students have reported to IT Services about an “account blocked” message appearing when they attempt to log into Office 365/Blackboard. This problem reported has been resolved. However, if students happen to encounter this message, please send us an e-mail (from personal e-mail account) to [email protected] with their name, UA-PTC e-mail address, phone number, and a screenshot of the message so an IT Services team member can assist quickly with resolving the problem.

June 2: Blackboard services have been disrupted which has impacted several institutions including UA-PTC. While this is outside of IT Services control, we are staying in close contact with Blackboard. (resolved)

May 20: Not sure what type of technology is needed for Blackboard? IT Services has published a new webpage that features the recommended technology and more at uaptc.edu/bbtech.

May 18: Prior to accessing student e-mail and Blackboard on May 31, Multi-Factor Authentication (MFA) will need to be enabled on your device. MFA is required to provide a second form of identification.


PLANNED MAINTENANCE

June 16: IT Services in collaboration with Modo Labs will be upgrading the UA-PTC Mobile App from Modo 3 to Modo 4 beginning July 11-15. This upgrade will not interrupt services. At the conclusion of the upgrade, the app will be up to date with the latest version and IT Services will have the ability to provide new features.

May 26: Blackboard will be unavailable at 6 p.m., May 26 for a brief interruption that is expected to last an hour for maintenance. (completed)

May 17-21: IT Services in collaboration with Blackboard will be moving UA-PTC's Blackboard platform from a physical server to the cloud. During this time, Blackboard services will be unavailable. (completed)

May 23-24: IT Services is creating the “live” Blackboard course shells for Summer I and II terms. The delay in providing faculty access to Summer I and II course shells is due to the Blackboard upgrade and cloud migration. (completed)


Contact IT Services

University of Arkansas - Pulaski Technical College
Information Technology Services
A Building, Room 111
3000 West Scenic Drive
North Little Rock, AR 72118

Hours: 8:30 a.m. - 4:30 p.m. (Monday - Friday)

Help Desk: (501) 812-2780 (IT Services recommends for the best results that individuals are in the presence of the device/application assistance is needed with prior to calling.)

Submit an IT Ticket: uaptc.edu/it-services-ticket

Workday Support: uaptc.edu/workday

Contact Information Technology Services