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IT Announcements and Outages

Friday, October 07, 2022

IT Announcements and Outages

LIVE SYSTEM STATUS


ANNOUNCEMENTS

September 30: Campus Portal services are currently unavailable as of Thursday evening, Sept. 29. However, Blackboard access has not been affected. IT Services is aware of the situation and is working to get services restored quickly as possible. An estimated time for services restored is currently not available. Direct access to Blackboard/Workday/IT Ticket/Microsoft products: uaptc.edu/apps. (resolved)

September 12: Internet service is currently unavailable as of 7 a.m., Sept. 12 at the Main Campus and at Little Rock-South. IT Services has reached out to ATT. While this is outside of IT Services control, we are staying in close contact with ATT. An estimated time for services restored is currently not available. Campus phones have not been affected but accessing the Campus Portal is affected. Direct access to Blackboard/Workday/IT Ticket/Microsoft products: uaptc.edu/apps for LibGuides, visit libguides.uaptc.edu. (resolved)

July 14: While IT Services works with our service providers to get the portal functional, students and faculty may access Blackboard at uaptc.edu/apps. If you are having technical difficulties, please call our IT Help Desk at (501) 812-2780. (resolved)

July 13: The Campus Portal is currently unavailable as of 1:30 p.m. IT Services has reached out to Jenzabar for assistance. An estimated time for services restored is currently not available. (resolved)

June 10: IT Services discovered at 7 a.m. access to degree plans, academic catalog, policies, handbooks, and majority of the files housed on the college website were unavailable. Including the digital signage (TV screens at Main and Little Rock-South) appearing down. These files are hosted on our media server which went down during the night of June 9 at some point. IT Services has reached out to our hosting provider, Lapero. While this is outside of IT Services control, we are staying in close contact with Lapero. (resolved)

June 6: Students have reported to IT Services about an “account blocked” message appearing when they attempt to log into Office 365/Blackboard. This problem reported has been resolved. However, if students happen to encounter this message, please send us an e-mail (from personal e-mail account) to [email protected] with their name, UA-PTC e-mail address, phone number, and a screenshot of the message so an IT Services team member can assist quickly with resolving the problem.

June 2: Blackboard services have been disrupted which has impacted several institutions including UA-PTC. While this is outside of IT Services control, we are staying in close contact with Blackboard. (resolved)

May 20: Not sure what type of technology is needed for Blackboard? IT Services has published a new webpage that features the recommended technology and more at uaptc.edu/bbtech.

May 18: Prior to accessing student e-mail and Blackboard on May 31, Multi-Factor Authentication (MFA) will need to be enabled on your device. MFA is required to provide a second form of identification.


PLANNED MAINTENANCE

September 23: IT Services will be upgrading Jenzabar EX to J1 on Thursday, Sept. 29 at 1 p.m. with the anticipation of the system being down for approximately 3–4 hours which will affect accessing some of the data points in the Campus Portal. For example, if a student is looking for their class schedule or an instructor is accessing their class rosters, they will be unavailable until after the upgrade. In order for the upgrade to be successful on individual machines, employees running Jenzabar on their computer will need to make sure their computer is powered on and connected to the UA-PTC network.

UPDATE - September 30: IT Services has encountered an issue with the Jenzabar EX to J1 upgrade that started Thursday, September 29. It was decided to revert the database to the EX version (previous version) of the software. Some users will have two versions of Jenzabar installed on their PC’s. Please make sure that you continue to use the version that is in the Jenzabar EX 7 folder.

August 3: IT Services will be making critical updates beginning at 5 p.m. that should conclude by 5:30 p.m. The following services will be unavailable during this update: Campus Portal, Financial Portal, and EX Systems. Access to Blackboard and E-mail will still be available through the college website. (completed)

August 2: IT Services will be making network updates beginning at 5:30 p.m. that should conclude by 6 p.m. This update will cause an interruption to local services. Access to Blackboard and E-mail will still be available through the college website. (completed)

May 26: Blackboard will be unavailable at 6 p.m., May 26 for a brief interruption that is expected to last an hour for maintenance. (completed)

May 17-21: IT Services in collaboration with Blackboard will be moving UA-PTC's Blackboard platform from a physical server to the cloud. During this time, Blackboard services will be unavailable. (completed)

May 23-24: IT Services is creating the “live” Blackboard course shells for Summer I and II terms. The delay in providing faculty access to Summer I and II course shells is due to the Blackboard upgrade and cloud migration. (completed)


Contact IT Services

University of Arkansas - Pulaski Technical College
Information Technology Services
A Building, Room 111
3000 West Scenic Drive
North Little Rock, AR 72118

Hours: 8:30 a.m. - 4:30 p.m. (Monday - Friday)

Help Desk: (501) 812-2780 (IT Services recommends for the best results that individuals are in the presence of the device/application assistance is needed with prior to calling.)

Submit an IT Ticket: uaptc.edu/it-services-ticket

Workday Support: uaptc.edu/workday

Contact Information Technology Services