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Leadership and Workplace Essentials

Saturday, June 25, 2022

Little Rock, Arkansas

The University of Arkansas - Pulaski Technical College’s Business and Industry Center offers leadership and workplace essential training to individuals, businesses, and local governments. Customized courses or private, company-only courses are also available. Contact Grace Sandlin at (501) 907-6670 or e-mail [email protected] for pricing and details.


Lean Six Sigma Certification

Open Enrollment/Self-paced

In partnership with Vector International, we are now offering online Lean Six Sigma certification courses. As a team of Lean and Six Sigma experts and industry practitioners, Vector International consistently delivers positive and sustainable business results by optimizing critical business processes and instituting change management practices as a key element of its deployment activities.

If you’re ready to take your business to the next level or gain a competitive advantage in your career, check out our new Lean Six Sigma offerings at the following: Provider of Lean Six Sigma Online and Classroom Training (vector-international.com)


Communication: Connect Through Conversations
Time: Approx. 4 hours

This course highlights to leaders that engaging the “head”—the business outcome of the conversation—is just as critical as recognizing and addressing the “heart”—people’s feelings such as being respected or appreciated. Leaders will recognize the role of emotional intelligence in success as a leader as they develop foundational leadership skills that apply to the wide range of workplace situations they must handle.

Helps leaders:

  • Conduct conversations that achieve the intended business goals.
  • Communicate and respond in ways that meet the unique personal needs of team members and others.
  • Recognize and react to emotions (their own and others’) present in work situations.
  • Use a technique to provide meaningful, supportive feedback.

Competencies developed:

  • Building Partnerships
  • Communication
  • Emotional Intelligence Essentials
  • Managing Relationships

Resolving Workplace Conflict
Time: Approx. 4 hours
Prerequisite: Communication: Connect Through Conversations

This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.

Helps leaders:

  • Reduce the damaging effects of workplace conflict on individuals, groups, and the organization.
  • Effectively address workplace conflict and enhance productivity, efficiency, and morale.
  • Help others take responsibility for resolving their own conflicts.
  • Promote a culture of trust and mutual respect within their work group.

Competencies developed:

  • Resolving Conflict

Leading Teams: Achieve More Together
Time: Approx. 4 hours
Prerequisite: Communication: Connect Through Conversations

All teams face challenges. Whether an agile leader, project leader, formal or informal leader - the team leader’s role is to identify them and guide the team in addressing them. In this course, learners become aware of teams’ practical and personal needs and are introduced to six factors by which they can evaluate a team’s level of performance. Learners experience an immersive, interactive exercise in which they diagnose problems of several teams in a fictitious organization and recommend steps the teams’ leaders can take to move toward optimal team performance. Learners apply this new understanding to their workplace teams and leave the session with a plan for moving forward toward optimal team performance.

Helps individuals:

  • Identify team issues that have an adverse impact on productivity.
  • Diagnose team dynamics and the effect on team and business results.
  • Recognize their role in building and sustaining a high-performing team culture.
  • Apply best practices to help teams overcome challenges.
  • Leverage what they learn for use with their own team.

Competencies developed:

  • Guiding Team Success
  • Leading Teams

High-Impact Feedback and Listening
Time: Approx. 4 hours
Prerequisite: Communication: Connect Through Conversations

In this course, individual performers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to accurately understand the speaker’s intended message. In the workplace, these skills help them to optimize and sustain their own and their coworkers’ performance.

Helps individuals:

  • Support colleagues’ job performance, growth, and development.
  • Build authentic, trusting relationships with colleagues.
  • More wisely choose opportunities to give and seek feedback.
  • Handle, reduce, or eliminate defensiveness or negative emotions that can occur in a feedback discussion.
  • Help create a culture of teamwork and performance.

Competencies developed:

  • Coaching & Developing Others
  • Communication
  • Leveraging Feedback

Creating an Inclusive Environment
Time: Approx. 4 hours
Prerequisite: Communication: Connect Through Conversations

This session moves past the numbers game of diverse representation to focus on leaning into and leveraging the unique abilities, perspectives, styles, and ideas of each person. Stereotypes and unconscious bias are explored as well as the differences in who we are, how we think, and what it means to an inclusive workplace. Three practices lay out a personalized path for identifying, engaging with, and advocating for individuals whose voices must and should be heard.

Helps leaders:

  • Recognize biases and stereotypes that can affect workplace decisions.
  • Identify those who’ve been excluded and invite them to the table.
  • Engage everyone and encourage their voices and contributions.
  • Advocate for those with different perspectives and ignite their personal success.

Competencies developed:

  • Creating an Inclusive Environment

WORKPLACE ESSENTIALS MICRO-COURSES

Delivered in “short bursts” of learning that range from 7 to 20 minutes each, these micro-courses provide just the right amount of information—through videos, quick tips, checklists, planners, and other practical learning tools—for learners to quickly acquire and immediately apply new knowledge. Classes are self-paced and can be started at a time that is convenient with your busy schedule.

Each Micro-Course is $20 per person. Once registered for the course(s), e-mail [email protected] for instructions and access to your online course.

Embracing Change: Yourself & Others

Open Enrollment/Self-paced

Change is universal. However, it manifests itself in very different ways, depending on the situation, the environment, the people, and the timing. Understanding the recent past, the present, and the near future will prepare you to address important issues connected with a change. And it will surface the fears, concerns, challenges, and opportunities that you need to discuss and confront.

Helps individuals:

  • Understand how people typically react when change occurs.
  • Demonstrate an embracing change mind-set that will enable you to remain open to workplace change.
  • Determine how you can influence changes when, at first glance, it appears you have no control.

Competencies developed:

  • Positive Approach
  • Stress Tolerance

Finding Control During Change

Open Enrollment/Self-paced

Change can be many things—energizing, confusing, exciting, daunting. One thing is for sure—the element of the unknown that can leave you feeling disoriented, even lost. When the situation seems out of your hands, you can make traction—and successfully move yourself and others through change—by identifying areas you can control as well as areas you can influence.

Helps leaders:

  • Examine their own change situation, the reason it’s happening, and what it means for them.
  • Identify areas of the change they can control, or at least influence.
  • Explore ways they can take initiative to exert their influence over the change.
  • Review tips for taking care of themselves and others during change.

Competencies developed:

  • Facilitating Change
  • Positive Approach

Overcoming Your Workplace Burnout

Open Enrollment/Self-paced

Workplace burnout is much more than bad stress, and the symptoms are much greater. The external and internal factors that cause burnout are unique to each person. Leaders learn what factors can trigger personal burnout, how to protect themselves, and techniques for recovering if they’ve already headed there.

Helps individuals:

  • Discover what workplace burnout is and the symptoms it manifests.
  • Conduct a personal inventory to self-diagnose possible burnout within themselves.
  • Explore external and internal factors that can trigger their own journey into burnout.
  • Review interventions for heading off burnout as well as individual techniques for recovery.

Competencies developed:

  • Stress Tolerance
  • Adaptability
  • Energy
  • Positive Approach

Preparing for Difficult Conversations

Open Enrollment/Self-paced

Difficult conversations are usually something we want to avoid, mostly because of the negative feelings associated with them. How do you adapt your approach to be more effective and stay focused on a harmonious solution? Within this course, participants will discover techniques and tools to navigate these conversations.

Helps leaders:

  • Identify pitfalls when having difficult conversations.
  • Understand your personal approach and how to adapt it to be more effective.

Competencies developed:

  • Coaching
  • Coaching & Developing Others
  • Courage
  • Initiating Action

Leading Teams Virtually

Open Enrollment/Self-paced

Imagine leading team members whom you’ve never or rarely met in person and who might never have met one another. Do they feel isolated, confused, or insecure? Do you? Even with the challenges of working remotely, you can enable your team to achieve optimal performance.

Helps leaders:

  • Recognize challenges of leading virtual teams.
  • Learn about six factors that indicate a team’s performance level.
  • Observe signs that a factor needs to be strengthened.
  • Plan to strengthen a factor on their virtual team.

Competencies developed:

  • Guiding Team Success
  • Creating a Culture of Trust

Building Partnerships Inside and Outside Your Organization

Open Enrollment/Self-paced

Strong business partnerships – both inside and outside the organization – help leaders to forge alliances. They help leaders accomplish goals that they couldn’t accomplish alone. This course guides leaders on how to identify, build, maintain, and evaluate partnerships.

Helps leaders:

  • Discover what information is needed from a partner and who can provide it.
  • Learn methods to initiate and build partnerships.
  • Receive tips on how to ask for help.
  • Learn how to provide partners with ongoing, mutual support.
  • Get advice on how to monitor and evaluate partnerships over time.

Competencies developed:

  • Building Networks
  • Building Partnerships

Boost Your Resilience

Open Enrollment/Self-paced

Adversity, change, turbulence, and uncertainty can be part of any given day. While we successfully navigate most challenges, others require greater resilience—the ability to cope with stress and adversity. Resilience keeps us from feeling stuck. Key personality traits and skills can raise our resilience, and power us through even the most challenging times.

Helps individuals:

  • Learn how individual traits and skills affect resilience.
  • Discover methods to manage tendencies and strengthen skills.
  • Consider which mindset obstacles and personal biases are interfering with resilience.
  • Create a 60-day plan for boosting resilience.

Competencies developed:

  • Building Partnerships
  • Decision Making
  • Driving Innovation

Career Coaching Conversations

Open Enrollment/Self-paced

Creating, maintaining, and retaining a high-performing workforce helps organizations remain competitive. This course focuses on the ways career coaching can develop employees by exploring the options and opportunities available to them.

Helps individuals:

  • Recognize the importance of following the Key Principles to meet personal needs during a career conversation.
  • Recognize the role of understanding goals, aspirations, and motivations in creating a career plan.
  • Follow a career coaching conversation model to ensure effective career coaching.

Competencies developed:

  • Coaching
  • Developing Others
  • Inspiring Others
  • Emotional Intelligence Essentials

Retention Drivers

Open Enrollment/Self-paced

One of the biggest risks organizations face is losing top-performing employees and competing for them in a tight labor market. Leaders have a direct role in influencing the common drivers of employee satisfaction. This course focuses on how you can retain talented and motivated employees who can contribute to the organization's overall success.

Helps individuals:

  • Identify the impact of employee turnover on the organization.
  • Recognize the leader's critical role in retaining organizational talent.
  • Identify the drivers that have the strongest effect on a person's desire to stay in or leave a position.
  • Identify and address sources of employee dissatisfaction.
  • Recognize strategies to address retention issues.

Competencies developed:

  • Building Organizational Talent

Letting Go and Delegating More

Open Enrollment/Self-paced

Knowing what to delegate and when can be a challenge, particularly with new leaders. How can leaders become more comfortable with the shift from ‘doing’ to ‘letting go'?

Helps leaders:

  • Overcome their hesitation to delegate by exploring the benefits of letting go.
  • Determine the best ways to allocate work to promote growth and achieve key business results.
  • Give team members more responsibility for and more authority over tasks they've delegated to them.

Competencies developed:

  • Delegation and Empowerment
  • Building Talent

Steps for Great Service

Open Enrollment/Self-paced

Customer experience is critically important to your organization. Your customers’ perception of how you and your company make them feel affect their behaviors, build memories, and drive their loyalty. In this course, you will discover key steps to ensuring a successful customer experience.

Helps individuals:

  • Identify the personal and practical needs of customers.
  • Review three Key Principles to help effectively meet and exceed customers' personal needs.
  • Learn a simple process for satisfying customers’ practical needs.

Competencies developed:

  • Building Customer Relationships
  • Customer Focus

Unconscious Bias: Awareness into Action

Open Enrollment/Self-paced

Everyone has unconscious biases—they’re the result of the way the brain handles the millions of bits of information bombarding us daily. But our biases can get in the way of our good intentions, limit our own success, and cause us to deny development opportunities to others. This microcourse helps learners become aware of their own biases in order to make better decisions.
Helps individuals:

  • Learn how the brain influences reactions to the world around them.
  • Review common biases and gain insights into their own behavior.
  • Interrupt their biases to make better decisions.

Competencies developed:

  • Creating a Culture of Trust
  • Creating an Inclusive Environment

Featured Programs


Does your organization need customized training?

Find out how UA - Pulaski Tech can develop a customized program exclusively for your organization. UA-PTC assists qualified organizations with grant applications to offset training costs.

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