Leadership and Workplace Essentials
Monday, April 15, 2024
The University of Arkansas - Pulaski Technical College’s Business and Industry Center offers leadership and workplace essential training to individuals, businesses, and local governments. Customized courses or private, company-only courses are also available. Contact Grace Sandlin at (501) 907-6670 or e-mail [email protected] for pricing and details.
Lean Six Sigma Certification
Open Enrollment/Self-paced
In partnership with Vector International, we are now offering online Lean Six Sigma certification courses. As a team of Lean and Six Sigma experts and industry practitioners, Vector International consistently delivers positive and sustainable business results by optimizing critical business processes and instituting change management practices as a key element of its deployment activities.
If you’re ready to take your business to the next level or gain a competitive advantage in your career, check out our new Lean Six Sigma offerings at the following: Provider of Lean Six Sigma Online and Classroom Training (vector-international.com)
Communication: Connect Through Conversations
Time: Approx. 4 hours
This course highlights to leaders that engaging the “head”—the business outcome of the conversation—is just as critical as recognizing and addressing the “heart”—people’s feelings such as being respected or appreciated. Leaders will recognize the role of emotional intelligence in success as a leader as they develop foundational leadership skills that apply to the wide range of workplace situations they must handle.
Helps leaders:
- Conduct conversations that achieve the intended business goals.
- Communicate and respond in ways that meet the unique personal needs of team members and others.
- Recognize and react to emotions (their own and others’) present in work situations.
- Use a technique to provide meaningful, supportive feedback.
Competencies developed:
- Building Partnerships
- Communication
- Emotional Intelligence Essentials
- Managing Relationships
Resolving Workplace Conflict
Time: Approx. 4 hours
Prerequisite: Communication: Connect Through Conversations
This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.
Helps leaders:
- Reduce the damaging effects of workplace conflict on individuals, groups, and the organization.
- Effectively address workplace conflict and enhance productivity, efficiency, and morale.
- Help others take responsibility for resolving their own conflicts.
- Promote a culture of trust and mutual respect within their work group.
Competencies developed:
- Resolving Conflict
Leading Teams: Achieve More Together
Time: Approx. 4 hours
Prerequisite: Communication: Connect Through Conversations
All teams face challenges. Whether an agile leader, project leader, formal or informal leader - the team leader’s role is to identify them and guide the team in addressing them. In this course, learners become aware of teams’ practical and personal needs and are introduced to six factors by which they can evaluate a team’s level of performance. Learners experience an immersive, interactive exercise in which they diagnose problems of several teams in a fictitious organization and recommend steps the teams’ leaders can take to move toward optimal team performance. Learners apply this new understanding to their workplace teams and leave the session with a plan for moving forward toward optimal team performance.
Helps individuals:
- Identify team issues that have an adverse impact on productivity.
- Diagnose team dynamics and the effect on team and business results.
- Recognize their role in building and sustaining a high-performing team culture.
- Apply best practices to help teams overcome challenges.
- Leverage what they learn for use with their own team.
Competencies developed:
- Guiding Team Success
- Leading Teams
High-Impact Feedback and Listening
Time: Approx. 4 hours
Prerequisite: Communication: Connect Through Conversations
In this course, individual performers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to accurately understand the speaker’s intended message. In the workplace, these skills help them to optimize and sustain their own and their coworkers’ performance.
Helps individuals:
- Support colleagues’ job performance, growth, and development.
- Build authentic, trusting relationships with colleagues.
- More wisely choose opportunities to give and seek feedback.
- Handle, reduce, or eliminate defensiveness or negative emotions that can occur in a feedback discussion.
- Help create a culture of teamwork and performance.
Competencies developed:
- Coaching & Developing Others
- Communication
- Leveraging Feedback
Creating an Inclusive Environment
Time: Approx. 4 hours
Prerequisite: Communication: Connect Through Conversations
This session moves past the numbers game of diverse representation to focus on leaning into and leveraging the unique abilities, perspectives, styles, and ideas of each person. Stereotypes and unconscious bias are explored as well as the differences in who we are, how we think, and what it means to an inclusive workplace. Three practices lay out a personalized path for identifying, engaging with, and advocating for individuals whose voices must and should be heard.
Helps leaders:
- Recognize biases and stereotypes that can affect workplace decisions.
- Identify those who’ve been excluded and invite them to the table.
- Engage everyone and encourage their voices and contributions.
- Advocate for those with different perspectives and ignite their personal success.
Competencies developed:
- Creating an Inclusive Environment
Featured Programs
Does your organization need customized training?
Find out how UA - Pulaski Tech can develop a customized program exclusively for your organization. UA-PTC assists qualified organizations with grant applications to offset training costs.