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Frequently Asked Questions

Monday, August 19, 2019

UA-PTC Student

1. Do I have to make an appointment to see an advisor?

No, we have several advisors on staff who are able to see students on a walk-in basis. The North Little Rock Advising Office is open Monday, Wednesday, Thursday and Friday from 8 a.m. - 4:30 p.m. and Tuesday 8 a.m. - 6 p.m. The Little Rock-South location is open Monday - Friday from 8 a.m. - 4:30 p.m.

2. Do I have to see an advisor each semester?

No, you do not have to see an advisor each semester. However, seeing an advisor at the beginning of your first semester to go over your academic program is an important step to take. After that, if you feel comfortable registering for the classes that are included in your degree plan, you can do so from the comfort of your own home as soon as registration opens, using the Campus Portal.

3. How do I set up my campus portal/student email?

As a first-time user or to reset your password, click the HELP link at the top of the college website. Follow the instructions provided and enter the necessary information. (Note: This must match your admission application information). For information regarding your student email, please refer to our Accessing UA-PTC Student Email page.

4. How do I find out who my advisor is?

Login to the Campus Portal and click on the Blackboard link. Once there, look under “My Courses” and you should see a course called “Academic Advising.” This is not an actual class, but is where you can communicate with your assigned advisor. How-To Guide: Who Is My Faculty Advisor (PDF)

5. What’s the difference between an academic advisor and a faculty advisor?

An academic advisor is the first point of contact for entering freshmen students and also transfer students who are new to UA-PTC. Academic advisors see these students the first semester to help get them acclimated to the system and processes and learn how to add their classes the first semester. When the second and successive semesters begin, students are assigned a faculty advisor, based on their chosen field of study. From that point forward, the faculty advisor helps current student as they progress toward graduation.

6. Can I be advised over the phone or via email?

While it is possible to be advised over the phone or via email, it is always preferable to see an advisor in person. It’s much more time-consuming and difficult to do this using email and phone. Because we use printed degree plans to communicate what is needed, it’s hard to do that if you can’t see exactly what the student or advisor is looking at. Ultimately, though, we do our best to accommodate each student’s schedule.

7. What if I don’t know what degree plan I want to pursue?

That’s ok! We are here to help you make informed decisions about which degree plan to follow or which classes to register for, even if you’re still undecided about an area of focus. When you get to a point where you have a better idea of what you want to do, you’ll need to change your major. We can help with that too!

8. What if I work and don’t get off until 5 p.m.? How can I be advised?

Knowing that students often work full-time jobs, our advisors stay later on Tuesdays until 6 p.m. at the Main Campus in North Little Rock.

9. What degree plans are offered at UA-PTC?

As a two-year college, we offer Certificates of Proficiency, Technical Certificates for our Business and Industry-based programs, as well as a variety of Associate degrees. Our full program offerings can be found on our Programs of Study webpage.

10. How do I drop a class if it won’t let me on the Campus Portal?

Typically, if you can’t drop a class through the Campus Portal, it’s because the standard registration period has ended. You’ll need to come to the Advising Office and speak with an advisor to withdraw from the course.

11. How do I find the contact information for my instructor?

Your teachers should all hand out a course syllabus on the first day of class. This tells what is expected in the course and also has the instructor’s contact information on it. If you didn’t print that out, you should be able to find it in Blackboard via the Campus Portal.

12. How do I know how many classes I have left to graduate?

You can sit down with your advisor and have them do a degree audit to see what you lack to graduate. This means they will check off all of the courses you’ve successfully completed on your degree plan. This is also something you can do yourself by simply printing out your degree plan and marking out courses as you complete them.

13. Will financial aid pay for my classes?

That’s a great question! You’ll need to speak with the Office of Financial Aid to see what monies you may qualify for and then compare that to your student account bill. Many students qualify for Pell Grants, scholarships, and other aid, so this varies among students.

14. What are my options for paying for school?

UA-PTC offers many payment options. You can receive financial aid, scholarships, loans, etc. For more information, check out our Payment Options page.

15. Where do I pay my bill?

Payments in cash, check or credit card can be made at the Cashier Window on the 2nd floor of the Campus Center at the Main Campus. Otherwise, you can pay using Nelnet Enterprise through the Campus Portal. This is available on the left menu, once you login.

16. Where can I get help using Blackboard?

Information about Blackboard, including web browser support, contacting your instructor, how to submit assignments, and much more, can be found on our Blackboard Support webpage.

17. Where is Veterans Services located?

Our Veterans Services Office is located in the Administration Building, Room 127 at the Main Campus in North Little Rock.

18. How do I apply for graduation?

Graduation applications are available in the Records Office in the Campus Center Building, Room 337. You’ll complete the form and turn it in at the front desk in that area.