Skip To Main Content

You Are Here:

Help Desk

Tuesday, February 18, 2020

Tech Support

Technical assistance for the Campus Portal, Student E-mail, Financial Aid Portal, Blackboard, Website, Wifi and accessibility assistance is available below.

Campus Portal/Student E-mail Password Reset

Are you a NEW USER? Can't REMEMBER your username or password for the Campus Portal/Student e-mail? If this sounds like you, visit the following: Campus Portal New User/Reset


Student E-mail Account

If you just set up your student e-mail account, please allow 24 hours before accessing.

For additional information about student e-mail, including adding your e-mail account to your mobile device, visit the following: Accessing Student E-mail


Financial Aid Student Portal

If you FORGOT your password, you can RESET it by visiting the following: Financial Aid Student Portal Reset

Are you a NEW USER? You will need to CREATE an account before accessing. To create an account, visit the following: Financial Aid Student Portal New Account

If you need assistance using the Financial Aid Student Portal, e-mail your question (from your student e-mail account) to [email protected].


Blackboard Support

Technical assistance for Blackboard is available Monday-Friday from 8 a.m. - 4:30 p.m. by sending an e-mail to [email protected]. Services are not available on the weekends or holidays. E-mails sent after hours will be answered on the next business day. If you need assistance with learning how to use Blackboard, reset your password or having trouble in general with Blackboard, visit the following: Blackboard Help Guide


Website Support

If you are encountering an error or need assistance with the website, contact [email protected] Monday-Friday from 8 a.m. - 4:30 p.m. E-mails sent after hours will be answered on the next business day.


Faculty/Staff Tech Support

Faculty and staff can request assistance by submitting an IT Request ticket.


Wireless Internet Information

When connecting to Wifi on campus, connect to PTC using your campus email/portal user name and password.

If you are visiting campus and need Wifi, connect to PTC_Guest and agree to the terms that appear. The terms will appear in your browser.


Accessibility Assistance

If you need assistance with enlarging text on your computer/mobile device or information about screen readers available on campus, visit the following: Web/Mobile Accessibility