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Student Complaint Process

Friday, September 22, 2017

University of Arkansas Pulaski Technical College takes very seriously complaints and concerns regarding the institution. Most complaints or concerns of a specific nature should be initiated and resolved at the campus level through normal college processes whenever possible. UA - Pulaski Technical College receives and resolves complaints using a variety of methods. Students having complaints about specific instructors, grade disputes, or other academically related issues may utilize the academic due process appeal procedure. Students having complaints about existing account balances, administrative grade errors, parking citations, or satisfactory academic progress may utilize the various student services appeals processes.

When college processes do not offer an outlet for complaint resolution, an attempt should be made to resolve the issue with the employee(s) or department(s) involved. If the complaint is not resolved after an initial meeting with the employee(s) and/or department manager, the complainant should discuss the matter with the divisional supervisor. If, following a meeting with the divisional supervisor, a resolution is not possible; the complainant should file a formal complaint.

Formal complaints should be presented to the Office of the Provost and may be submitted via e-mail at [email protected] or via phone at (501) 812-2800. In order to fully investigate the complaint, the following information is needed:

  1. Complainants name, phone number and student ID number (if applicable)
  2. Date and details of the incident
  3. Any supporting documentation or information regarding the incident
  4. A description of efforts made to informally resolve the issue (if applicable)
  5. Name, phone numbers and addresses of any witnesses of the incident
  6. Complainant’s desired resolution

The Provost, or his designee, will investigate each formal complaint and notify the complainant of the outcome within ten (10) business days of receiving the formal complaint.

Additional Complaint Information

Complaints associated with the institution’s compliance with academic program quality and accrediting standards may be directed to the Higher Learning Commission (HLC) of the North Central Association of Colleges and Schools (NCA), following their complaint process which is published here.

For students receiving online instruction and residing in states other than Arkansas, complaints may be filed with the appropriate state contact as listed in the directory published here. Students may file a grievance in writing with the Arkansas Department of Higher Education within ADHE’s prescribed timeline with the ICAC Coordinator, Arkansas Department of Higher Education, 114 East Capitol, Little Rock, AR 72201.